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30 Jours Satisfait ou Remboursé

Questions Fréquentes

Ou sont fabriqués vos produits ?
Nos produits sont fabriqués et conditionnés en France dans un laboratoire situé dans le Sud-est de la France.

Vos produits conviennent-ils aux peaux sensibles ?
Nos soins sont adaptés à tous les types de peaux même les plus sensibles*.

*Chaque peau étant différente, si votre peau est sensible, veuillez essayer nos produits sur une petite portion de peau avant de l’appliquer totalement.

Vos produits possèdent-ils des sulfates ou des parabènes ?
Non, tous les soins de la gamme DULCIA ne contiennent pas de sulfates, parabènes ou encore de silicones. Tous nos produits sont constitués au minimum de 98.2% d’ingrédients naturels et sont sans danger pour votre peau.

Combien de temps puis-je conserver les soins Dulcia ?
Vous pouvez conserver les soins jusqu'à 6 mois après leur ouverture ou conservez-les 2 ans sans les ouvrir. 

Je suis en enceinte, puis-je utiliser les soins Dulcia ?
Tout d'abord, félicitations ! Oui, nos soins sont sans danger durant la grossesse.
Si vous avez de sérieuses inquiétudes, nous vous recommandons d'en parler à votre médecin traitant.
Toutefois, nos soins sont naturels et ne contiennent aucun ingrédient susceptible de nuire à votre santé ou à celle du bébé.

Les soins DULCIA sont ils testés sur les animaux ?
Non ! Tous nos soins sont100% Végan et ne contiennent aucun ingrédient d'origine animale.Naturellement, nos soins ne sont pas testés sur les animaux et ne le seront jamais.

Combien temps dois-je attendre avant d'être livrée ?
48/72 h ouvrées en moyenne en France Métropolitaine et en Belgique. 
Tous nos soins sont expédiés depuis la France par colissimo via la poste.
3 à 5 jours pour les pays suivants : Espagne, Portugal, Suisse, Italie, Luxembourg et Allemagne. 


Once your order has been placed and processed, you will receive an email with your Order ID number, the shipping method, and a complete list of the items you ordered. 

Once your order has shipped, you will receive another email with tracking information and steps to follow the progress of your package. Please note that your order is subject to varying delivery times, depending on your delivery location.

The shipping costs will be calculated at the checkout once the destination has been selected.

Please note that all shipping methods listed above are estimated delivery times* and that we are not responsible for delays caused by couriers in delivering your package. The shipping aspect of your order is a separate service from WAVE, and we reserve the right not to issue refunds on orders where parcel delays occur.

We are not responsible for losses or delays caused by natural disasters (including but not limited to floods, fires, tornadoes), terrorist attacks or threats, epidemics, customs strikes, postal strikes, civil unrest, riots, invasions or occupations, extreme weather conditions or failure of telecommunications networks.

Packages are delivered between 7am and 9pm daily. Our couriers will always do their best to deliver your package at a time that suits you, but this cannot be guaranteed.

We deliver worldwide.

The shipping costs will be calculated at the checkout once the destination has been selected.


Our articles are sold out very quickly due to high demand, and occasionally it can happen that an article you have ordered is suddenly no longer available. These cases are extremely rare, but can occur from time to time.

If the item you have ordered is out of stock, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains more than one item, we will ship the rest of your order and refund the out-of-stock item.

We accept all standard forms of payment: Visa, Visa Debit, MasterCard, and American Express.

Yes. We use industry-standard encryption systems for potentially sensitive information, such as your name, address, and any other critical or sensitive information you provide us with, such as your credit/debit card details. Information transmitted between your computer or electronic device and our website cannot be read in the event that someone else intercepts it, so your information is 100% safe.

Once you have successfully placed your order, you will be redirected to an order confirmation message, which will contain your Order ID number. This information will also be sent to you by email. Please note that the email may take up to 30 minutes to arrive in your inbox. If you don’t see it after 30 minutes, please check your spam folder to ensure that your confirmation email was not accidentally sent there. 

Once your order has been processed, you will receive a second email to inform you that your order has shipped. Please always first check your spam folder if you can’t find an email you’re expecting from us. If you still need assistance, please contact us

We are sorry to hear that you have received an incorrect or defective item. Please send us a message within 7 days of receiving your order with your order number and the name of the product you should receive (in case of a defective item - a picture of the defect and other details of the problem).

You can contact our customer service and support team via the 'Contact Us' email box at the bottom of this page. Our customer service team will work diligently to resolve this issue as quickly as possible.

Please note that if the item has been used in any way, your item cannot be replaced due to industry standards on health, hygiene and wear and tear. If your product is damaged during shipping, we cannot exchange or replace it. If the product you received was not defective on arrival and you decide to continue to use it in any way, it means that you have accepted your item in the condition you received it in and we are no longer responsible for the way you intend to use your item or for any damage that occurs afterwards.

*There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.

We process orders very quickly to ensure that you receive them as soon as possible.

Once you click on 'Confirm & Pay' we cannot make any changes or cancel your order as our warehouse team have already started to process your order and prepare it for delivery.

Once your order is received and you still wish to cancel your order, simply contact us via the email contact box at the bottom of this page to inform us that you wish to cancel your order and return it to our facility. A customer service representative will then be able to inform you of the steps to follow to make your refund in the event of cancellation. Once we have received your parcel, we will contact you to inform you that we have issued a refund for your items*.

Please note that your returned items will be checked on arrival if the items have been used in any way. If the items appear to have been used in any way, no cancellation will be issued and the items will simply be returned to the sender.